Testimonials

enlightenHR had PMI with a number of different companies before moving to Coralline Health & WPA about 4 years ago. Not only did we save a substantial amount of money, the customer service from both Coralline Health & WPA has been exemplary throughout. This year we added in dental cover too. I have had several claims and the reassurance of being seen quickly and getting back to health is worth its weight in gold. Can not recommend enough.

enlightenHR

Having been an WPA customer for over four years, I can honestly say, Amy Strickland from Coralline Health is absolutely fantastic. Not only does WPA offer a brilliant range of cover, but Amy is incredibly professional and her priority is the care of her customer with a super service that’s ongoing.

Mrs LH

Fantastic experience from the Coralline Heath team. Hands down the best PMI insurer. I use them personally, for my business and recommend them to clients. Amy, Jacqui and Pauline are also the loveliest human beings as well, thoroughly recommend!

Mr AH

I was searching for the best company to cater for my requirements and Coralline Health & WPA came up top. They have always been exemplary throughout and this gives piece of mind if I was to make a claim which I hope will never happen due to currently being very fit and healthy…

Great work Amy

Mr QO

Outstanding level of service from Amy at Coralline Health. From the start Amy really was committed to understanding the business and the teams needs so that we could create a specialised policy for our employees.
Amy is incredibly knowledgable and responds quickly to all queries, nothing is left unanswered and she’s a trusted advisor to us.
We have true peace of mind in the Private Health cover we can offer our employees and that’s all down to Amy.
Thank you Amy/Coralline Health/WPA!

ST

I approached Amy at Coralline Health to assist with PMI cover and she explained it all to me carefully, answering all questions and made me feel at ease. There was no pressure at all, just helpful advice and support to get the cover that was right for me. Knowing that Amy is there going forward if I have any questions is also a bonus. Thanks

D McGovern

I met with Amy when I came across the WPA scheme on a companies notice board. I made contact and we met for coffee. Amy supported me through the whole process of finding the right scheme for my organisation.
Having over 50 staff, and with the cost of living increasing, we wanted to ensure we had something that was sustainable and affordable for our organisation but equally that was going to add value for our staff team.

Amy was so informative, and supported me through all aspects of implementation. I am so grateful, and I can not express what a difference this has made to our team, staff morale and peace of mind.

One of my favourite aspects of the scheme was the remote access to GPs being able to contact a doctor who is able to advise and prescribe. I recently used this service for my son, and the GP was so thorough and the booking process was easy, and I was able to give all the information, without needing to take significant time out of my day.

M Bird

The customer service provided by Jacqui Shaw and Amy Strickland at Coralline Health. The options were very clearly explained and checked back with me. Regular calls to check everything was understood and having put in two small claims for dental and optical the whole process was seamless. The product is comprehensive yet adaptable and can be flexed to meet budget constraints.

M Frost

The options were very clearly explained and checked back with me. Regular calls to check everything was understood and having put in two small claims for dental and optical the whole process was seamless. The product is comprehensive yet adaptable and can be flexed to meet budget constraints.

Ms F

Communications were personal, professional and specifically related to me! Refreshing absence of a single conversational pathway dictated by the computer.

Mr B

How professional and kind of you to come back to me so quickly, to email our employees directly and to give me clear instructions on how to find the information. You have no idea just how much this information and efficiency has meant to us.  You have truly gone above and beyond for us as a client. Thank you so much.

Employer

The policy was introduced by Amy Strickland. She could not have been more knowledgeable, helpful, and professional.

Mr C

Outstanding level of service from Amy at Coralline Health. From the start Amy really was committed to understanding the business and the team’s needs so that we could create a specialised policy for our employees. Amy is incredibly knowledgeable and responds quickly to all queries, nothing is left unanswered and she’s a trusted advisor to us. We have true peace of mind in the Private Health cover we can offer our employees and that’s all down to Amy. Thank you Amy/Coralline Health/WPA!

IT Company

Excellent service, knowledge, explanation by Jacqui Shaw – would certainly recommend her to colleagues & friends

Mr C

Jacqui talked through everything in detail very clearly. We discussed all options and she was very approachable and helpful.

Ms MF

Jacqui was extremely helpful and explained all the options to me along with the features and benefits.

Mrs CC

Amy – Fantastic knowledge and service.

Mr BS

My wife was given an emergency referral to hospital by her GP for investigation (as it then transpired an operation as well). I contacted both our local advisor (Jackie Shaw) who explained the process in a compassionate and understanding manner and then directed me to Customer Services. They quickly took up the baton, explained the whole process and sent through the correct information. Due to their information, we had the right paperwork from the hospital on my wife’s discharge which meant that when we were ready, we could quickly turn the forms around and post them back to WPA. From start to finish, there was no hassle, just empathic effectiveness and efficiency. Thank you.

Mr M

She is a dream, nothing is ever a problem, she is so very kind!

Mrs S

Thank you again for joining us yesterday, your presentation was super informative and useful for our managers to ensure that our colleagues are making the most of their fantastic benefit.

HR Manager, Manufacturing Company

One of the most marvellous things about having my WPA cover Jacqui, is you. It is so helpful having someone to talk to. Your colleague was brilliant with my wife’s claim.

Mr W

Thank you so much for attending today and giving staff a refresher on the scheme. Really useful exercise and engaging staff in their benefits and cash back options.

Director of Human Resources

Many thanks to Jacqui for setting up our corporate healthcare scheme. Jacqui was very thorough with her whole approach and we are very pleased with the after sales Service, nothing is too much trouble.

Cleaning Company Director

The best thing I ever did was take out that insurance with you.

Mrs S, Devon

Very professional.

Mr Smith, Cornwall

I just wanted to say a massive thank you for coming into the office yesterday. I really feel like your sessions with the staff are invaluable. Lots of people have approached me this morning to say how useful they thought it was and even that some are submitting claims for things they didn’t realise they could claim for. Which is great news!

Legal Services Firm

I just wanted to say a big thanks for looking after me up till now, you set a great example.

Mr S

Thank you for your time today. I have had really positive feedback about the sessions.

Insurance Brokers

Dear Jacqui, I wanted to say thank you (and WPA! ) for the excellent and professional service we received… WPA made the process very easy.

As you know I deal with PMI companies on a daily basis through my work so I know the trials that some patients have with making claims- none of that with WPA! It makes it easy for me to recommend you to my patients!

AM , Physiotherapist

…please can I say a huge thank you from me for all that you have done to help me. Your patience, understanding and dedication to what you do is really respected and appreciated and I wish you and Pauline and Coralline Health the very happiest, healthiest and successful future.

WBW Solicitors

Wonderful, well done, great all round service & advice. Will definitely recommend you.

Mr G

It has been (and I am sure will continue to be) such a pleasure working with you ladies and I thank you for all your help and support to both me personally and my colleagues here.

Nash & Co.

Thank you so much, I’ll go through the site and put in a claim later today and yes can happily say your chat definitely made me think more about my health and what can be done to improve it

Mr N

Last year, I started looking at introducing some staff incentives which would benefit both the firm and the staff but not break the bank for either. After an informative meeting with Jacqui Shaw, WPA’s NHS Top Up was top of the list.

For a very reasonable fee per month, staff are able to claim 100% reimbursement for expenses incurred at opticians, dentists, chiropractors, hospital visits, specialised medical testing to name but a few. Some staff have elected to pay for increased cover and there is the added benefit of children under 18 years old being included for free.

Having had the arrangement in place for just over six months, I can say without hesitation that we are all feeling the benefit of this scheme and cannot recommend it highly enough.

Lindsey McIntyre

Coralline Health have been so efficient and helpful in selecting the right plan for me.  They listen carefully and work out the best options for you. For only £180pa, I can reclaim up to £100 of both my optical and dental costs each year, as well as being refunded for up to £200 for my physiotherapist.

I also like the fact that WPA is a non-for-profit organisation, really working for you and not shareholders. They make it easy for you to put in the claims which are settled so quickly.  Highly recommended.

AG

Jacqui acts with integrity and professionalism. She has expert knowledge of her products and is solution focused to implement a protection plan for the company. Jacqui takes time to review existing cover and arrangements. She explains the available plan options clearly and advises on everyday health care services that can be used immediately. I can highly recommend Jacqui and the team at Coralline Hea

Mrs N. Baker

…many thanks for your help.

And yes this policy really is good value – we’re most impressed.

Mrs J

As a sporty couple wanting insurance in case of injury, we sought Jacqui and Pauline’s advice on an appropriate plan. We were very impressed by the thoughful and professional advice received and would certainly recommend Coralline Health to friends, family and colleagues.

Mr & Mrs T R

Pauline is very positive and professional, and a pleasure to work with. With her help we were able to replace our existing cover through Coralline Health at little more than half the cost of our existing policy. She not only saved us a £100 month, but keeps in touch to make sure that we get the full benefit of our policy.

Mr & Mrs C

Jacqui is a passionate professional who makes sure that she understands the needs of her clients and makes appropriate recommendations, even if that means not getting the business that time around because it isn’t what’s best for the client at that moment! I have introduced Jacqui to a number of my clients and have had no hesitation in doing so. I know that Jacqui shares the enlightenHR values and always works with the highest level of integrity.

Jacqui works hard to promote other small businesses and is very involved in building and supporting strong links in local businesses

AB

I have found both Jacqui and Pauline to be most professional in their approach towards their Clients. When recommending a plan to myself they ensured that it suited my needs entirely and I understood exactly what was happening and why at all times.

I have no hesitation in recommending Coralline Health to my family, friends and also my own clients. This is due to the fact that I believe that customer service is at the core values of Jacqui and Pauline. The client is their main Priority, not only at the time of providing the plan, but in an ongoing relationship.

Ms JE

Thank you for a great service and you are by far one of the best consultants I’ve ever dealt with.

Mr A. Lowton

Your help here is much appreciated. I have been really happy with your support, guidance and service.

Dr P Ashley

Many thanks for your help.And yes this policy really is good value – we’re most impressed.

Mrs T James

Very easy process. Product well explained. Very impressed.

Mr B

Thank you Jacqui, I had a phone call to say they were going to honour it.

You are well deserved of winning the awards, well done.

Mrs B

Dear Jacqui

I just wanted to say I had a very helpful call with one of the WPA team – Lizzie – today. We had called yesterday with a query, and I rang back today and spoke with Lizzie who dealt with the matter most courteously and effectively. It was to do with the start date of one of our new employees.

WPA is a great company – thank you for your excellent service Jacqui

Mr Y

Wonderful service with prompt replies and very knowledgeable. Highly recommended. Thank you.

Mr E

I would not have had to wait for over a year to find out what was wrong with my hip if I had taken out my private medical insurance earlier. I am now with Coralline Health and they are fantastic. If you want to get a quote (mine is ridiculously cheap) please contact Jacqui via the website (they cover the whole of the U.K.

Miss L

I first asked Jacqui about the NHS ‘top up’ plan for dental treatment. Rather than hand me a couple of leaflets, she took the time to explain to me the features and benefits of the plan. This may have taken a little more time than expected because it really is such a good scheme that it seemed almost too good to be true.

Having experienced the excellent service from Jacqui and the WPA ‘back office’ I investigated a more comprehensive plan. Being a small business owner I wanted to ensure that if either myself or my wife had any health issues they could be dealt with quickly and effectively.

Jacqui listened to our circumstances and proposed a scheme that met our requirements and explained clearly how the process works. She completed all the necessary paperwork with the minimum of fuss and also managed to give us a very good deal which would not have been possible to better with any other provider.

Jacqui has continued to be my point of contact with WPA and I have no hesitation in recommending Jacqui Shaw and Coralline Health.

Thank you Jacqui.

Martyn Buttery

Taking out medical insurance in today’s environment where we are bombarded with scaremongering, hysteria regarding the ever growing list of illnesses and conditions and the difficulties our premier NHS service have to work under, can be challenging. Jacqui took all that away and with her personable friendly approach and complete openness and support in what WPA offer and subsequently, completing the application has been painless (excuse the pun).

Already in such a short period of time we have been able to utilise our cover and have been supported all the way. It’s quite refreshing to place a claim and the money turn up in your bank! Simple. I absolutely would recommend anyone and certainly any business taking a look at what’s on offer. Thanks Jacqui and Pauline.

Steve

We have used WPA now for a staff health insurance scheme for some years, the service is excellent and there is absolutely no hassle involved when claiming. Jacqui is a pure joy to deal with, you ask and you get, nothing is too much trouble, fully recommend this service for anyone considering private heath.

Miss B

Some months ago I took out a health plan with Jacqui Shaw from Coralline Health in Brixham. For me the decision was a simple one, as firstly as an athlete who spends a lot of time undergoing some kind of physical therapy or repair for my ailing body, it was a no brainer as the policy enabled me to have treatment at a reduced rate, and secondly I like the idea of dealing with someone who genuinely has your best interests at heart.

Recently, due to a technical issue with the banking systems a claim took longer to process than usual. I was able to call on the personal service of Jacqui to get this rectified as a matter of urgency for me. Jacqui took ownership of my case and ensured that it was followed through to the point that it was resolved; something that can be somewhat of a challenge with large online businesses.

It’s fair to say that we don’t always get things right, and from time to time things happen that are beyond our control. The difference in this case was the ‘personal service’ that Jacqui’s business provides; not hiding behind excuses, but taking responsibility to get the situation resolved quickly, and keeping me informed along the way.

Mr M

Having had reservations about private medical insurance, mainly due to lack of knowledge, Jacqui Shaw was very professional and made the process very simple to understand and seamless. Would not hesitate to recommend anyone. Thank you Jacqui.

Mrs J

Thank you Jacqui
I didn’t think we would ever use this so glad we got medical now would definitely recommend to others.

Mrs H

Received policy booklet, membership cards, etc – all good, and how seamless and easy was that to setup, perfect!

Mr W

My NHS top up cash plan with Coralline Health has made perfect sense. The whole process from my initial enquiry to the plan being set up and in place was simplified by the exceptional service that I have received. The costs are now covered for optical, dental, medical and more, to the value that we decided was the very best for me

Jacqui Shaw who met with me personally made sure that I had adequate cover for my needs. I have recently had new glasses and claimed for the cost and recently had a night’s stay in hospital that I didn’t initially claim for, however after a courtesy call from Jacqui Shaw who reminded me that I was able to make a claim for this, I duly did and received payment into my nominated bank account within a matter of days.

Thank you Jacqui and Pauline for your expert advice and fantastic customer service. Highly recommended

Mr B

Both Jacqui and Pauline at Coralline health provide a service that is second to none. Their approach to clients is one of professionalism, empathy and understanding. They are passionate about the service they provide and I was so comfortable and happy with the efficient way they looked after my family and I, that I now strongly recommend them to my own clients, family and friends

We have held a policy with them for some time now and they are always willing to answer any query I have, whenever I ask it – good old fashioned ‘customer service!’.

Mrs CT

Pauline is very positive and professional, and a pleasure to work with. With her help we were able to replace our existing cover through Coralline Health at little more than half the cost of our existing policy. She not only saved us a £100 month, but keeps in touch to make sure that we get the full benefit of our policy.

Mr & Mrs C

Jacqui, Many thanks for your time and patience with dealing with my request for medical insurance, it’s not something I have thought about in the past, but as a business owner working on my own (and being the main ‘bread winner’ in the house), I realised it would be very difficult to carry on if I was off work due to illness or injury for a serious length of time.

The benefits of private medical insurance means I will be diagnosed and treated quicker, therefore less time lost from work. I would recommend that everybody has a chat with Jacqui, it helps with peace of mind, and the way Jacqui explains the process it is very easy to understand.

Mr S