I have the best part of 20 years’ experience working within the insurance industry and I can honestly say that it can, despite first appearances, be a great deal of fun! For example, with my first job at Travelex Group I travelled far and wide in Europe and Asia, working with big business to support their insurance needs and in my Management role at Budget Insurance Group I helped major brands to expand into all kinds of insurance from retail to cars and home policies. Before setting up our own business I had a spell in London with Marsh Insurance Brokers specifically running their insurance led employee benefits division, which I really loved.
With so many years working in the world of insurance I consider myself an expert in health insurance products and it’s a fantastic feeling to be working with so many interesting business, individuals and families.
One of the things I like most is that I know every one of our clients; I make a point of meeting or talking to them all through the year not only to manage renewal, but to make sure that everyone is delighted with the cover that they receive and that people use their insurance policy; having a health plan in place is a good thing, but we make sure that our customers make use of the plan by making the claims that they are entitled to.
Deciding what cover to take and when to make a claim is all too often conducted over the telephone as part of a large call centre operation. At Coralline Health we are different; you are not a number – we know you – you know us – and we work together to get the best value from your plan.
one thing that you will never hear when you call us.
“Sorry for keeping you on hold – please can I take your customer reference number?”
We recognise that everyone is an individual and we all have different needs and it’s our job to provide you with the most appropriate health insurance cover. To us you are not a number, you are a person or a business that we know, that we have met and who we continue to work closely with whenever you need us.